| | FAQ'SFAQ'S
Ordering Information:
How do I place an order?
Order Online. When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
Call Us. You can place your order by phone by calling us toll free at 877-825-7523.
Will I receive an order confirmation?
Yes. You will receive an order confirmation via email. Please review all of the information and notify us if any corrections need to be made. If you do not receive a confirmation within 24 hours please call or email so we may provide you with one.
How do I cancel an order?
If you need to make any changes to the order please call us toll free at 877-825-7523 or send us an email at info@furnitureforsale.com. We can change or cancel the order provided it has not been processed and/or shipped. If the item has been processed and/or shipped it will need to be returned. Please see our return policy for details.
Payment Options:
What are my payment options?
We accept, Visa, MasterCard, American Express, Discover, and Paypal.
Sales Tax:
Will I be charged sales tax?
We do not collect sales tax on your order. The only exception is orders that are shipped within the state of Tennessee.
Shipping:
How will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have three methods of shipment available: Small Parcel, Truck Freight, and White Glove services.
Small Parcels
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. (Items that ship small parcel include lamps and comforters.) These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Truck Freight
Many items we sell are too large or too heavy to ship using a Small Parcel carrier. (This method would include recliners, and large accent cabinets.) Therefore, our best option is to ship it to you using a common carrier. Truck Freight differs from Small Parcel in that, for residential deliveries, the shipping carrier to schedule a delivery appointment will contact you. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
White Glove
This method provides two-man delivery, to inside your residence to the room you choose. (This method would include sofas, and bedroom groups) This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
What is the delivery time?
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse.
For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. If you wish to expedite the order please call us to receive a rate quote.
For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition.
Return Policy
Can I return an order?
You may return any order within 14 days of delivery. You must contact our customer service department for a return authorization. No return orders will be accepted without an RMA number.
Is there a charge if I return an order?
We do not charge a re-stocking fee if an item is returned. You are however responsible for the shipping charges. This does include the cost of shipping the item to you, and the return shipping cost. The total cost of all shipping will be taken out of the refund amount. We will provide you with an estimated shipping cost prior to returning the item.
Damages or defects
What if my item arrives damaged or defective?
While our occurrence of damage is very low, it does happen on occasion. If an item is damaged you must write "Damaged" on the delivery receipt. If the damage is severe you may refuse the item. If the damage is minor we will either dispatch a technician to correct the issue, or have the manufacturer ship replacement parts. Any item that is refused that is not damaged will be subject to return shipping fees.Please see our return policy for details.
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